Widerrufsrecht

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you must first contact us at info@amethystsleep.com to open a dispute and get approval. Please note that returns must be sent to the designated CJ warehouse provided during the return approval process.

Customers are responsible for all return shipping fees and any potential import customs taxes, unless the issue is due to an error on our or the supplier's end (such as wrong or missing items). Items sent back to us without first requesting a return and getting approval will not be accepted.

You can always contact us for any return question at info@amethystsleep.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. For quality issues or damaged goods, we can often process a solution or refund without requiring the physical return of the item.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once your return has been received and inspected at the warehouse, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since your return was approved, please contact us at info@amethystsleep.com.